Are you licensed?
Yes, Everyone in our office is licensed by the Bureau of Real Estate, previously the Dept. of Real Estate. This is a State agency governing licensee’s and brokers throughout the State of California. Jim Poulos is the designated Broker who is responsible for all licensee activities of the agents affiliated with him. Jim obtained his broker’s license in 1987. Lauren hold salesperson license giving her the ability to perform all duties associated with working in a property management office.
Can I reach you after hours?
We can be reached directly during business hours Monday-Friday between 9:00am-5:00pm by phone at (831) 372-1464 or email email@example.com. We also have an emergency after hour’s service called “Night Tenders” that answers our phones after hours (855) 559-5525. Their company is to exclusively service property management company’s emergency calls. They take calls, try to trouble shoot on the phone and if needed will call the vendor that we have instructed them to take care of the problem.
Can you put the money directly into my account?
Yes when we send owner checks at the end of the month we can send owner funds electronically.
Do you sell real estate too?
We occasionally sell real estate for our clients. We only represent our owners when the need arises to sell a property. We will not represent a buyer if we are representing the seller in a transaction. Even though it is allowed by the California Dept. of Real Estate we only want to represent on party.
How and when do I get my checks?
Owner checks are sent electronically on the last business day of the month with statements.
How is rent collection handled?
We use a standard procedure of requesting rent be due on the 1st of the month with a 5 day grace period. If we do not receive rent before midnight on the 5th of the month we will immediately pursue collection. If collection is not possible then we will promptly begin an eviction process.
How long of a lease do you sign?
Generally we try to sign 12-month leases. We have found that things change in people’s lives and leases longer than one year might compromise someone if they need to sell a home or have some other use for the property. In some cases a month-to-month tenancy is a better option.
How much security deposit do you charge the tenant?
The security deposit is at least $50.00 more than the rent.
How soon can you start managing my property?
As soon as we come to an agreement, inspect the property, have all the paperwork signed and make sure we have the same goals and expectations.
What type of properties do you manage?
We specialize in single family homes, duplexes, triplexes, and multi-family buildings.
What type of properties do you not manage?
We do not manage properties with major deferred maintenance and neglect. An example would be a home with extensive liability. An example of this would be mold/mildew, frayed carpet that could become a trip hazard or any other item that an owner refuses or claims he cannot afford to or is not willing to repair.
What do you charge?
Charge is based number of units, is it occupied, vacant, etc. Cost for a single-family home or condo is a percentage of monthly rent. That includes a 24-hour service of vendors that in place in the event of any emergencies. If your decision to have a professional manager is totally price driven, perhaps you should think again trying to find a bargain company to take care of a property that you paid so much for.
Office hours for A&D
We can be reached directly during business hours Monday-Friday between 10:00am-4:00pm by phone at (831) 372-1464 or email firstname.lastname@example.org. We also have an emergency after hour’s service called “Night Tenders” that answers our phones after hours (855) 559-5525. Their company is to exclusively service property management company’s emergency calls. They take calls, try to trouble shoot on the phone and if needed will call the vendor that we have instructed them to take care of the problem.
What type of reports do I get and how often?
Our statements and checks to the owners are sent on the last business day of the month. They include a cash flow and an owner statement. These are sent electronically by email including owners distributions sent directly to your bank account. There is no charge for the funds transfer. We will send you your monthly owner statement that outlines the income and expenses for the respective month. At the end of the year you will receive your December monthly statement which will prepare for your yearly tax filing. Any other supplemental reports that you request we will be able to send to you.
Who holds the tenant security deposit?
Our firm holds tenant security deposits in our trust account.
What is your pet policy?
It’s your call regarding pets, but we discourage it. Not wanting to eliminate a qualified applicant because of a pet might seem counter-productive, however the damage that a pet can cause even a small dog might be worth not accepting an animal. This policy does not include service animals or emotional support animals.
Am I required to make my property available to Section 8?
No, Section 8 is not considered a protected class. It is the owner’s decision whether to accommodate for Section 8 or not.
What is your showing and occupancy policy?
Rent ready standards before showing or occupying a unit.
- Hotel room clean
- Carpets professionally cleaned
- Paint should look fresh
- Safety systems in place, smoke/CO detectors
- All mechanical systems working as designed; ice makers, all light bulbs, all stove burners working, dishwashers, disposals, etc.
- No personal property left in the unit from anyone including owners.