Tenant FAQs

  • What is your rental criteria?

    RENTAL PROCEDURE: Each individual applicant eighteen (18) years of age and older who will be residing in the rental property must complete a rental application. All applicants will pay a $30.00 per person non-refundable application fee and sign this qualification criteria form. When applying you are doing so without promise or guarantee that you will be approved.

    1. We select the most qualified applicant for the property. If we receive multiple applications we will choose a tenant based on many issues. Following is an example of the criteria that we look for to make our decision:
      • Landlord references (existing & previous)
      • Income (amount, verifiability, reserves)
      • Credit History
      • Job Stability (time on job)
      • Pets
      • Desired length of occupancy ( typically a year lease)
      • Personal/Employment References
    2. Upon approval, the resident must pay the security deposit and sign a holding deposit form. Security deposits will be paid by either cashier’s checks or money orders. Monthly rent can be paid by personal check, money order, cashier’s checks of EFT’s. We do not accept cash.
    3. Rent is due on the first and late at midnight on the 5th of the month. After the 5th there is a 6% of the balance due late charge. Bounced check fees are $30.00.
    4. Rental Insurance is required on all properties.
  • Can you hold a place before I apply?

    We can hold properties for a maximum timeframe of 2 weeks. Properties will only be held for an approved applicant and after we have received a security deposit. After approval and a paid security deposit you would sign a holding deposit agreement. This would officially take the respective property off the market.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    No, once an application is approved we request a security deposit. When you sign your lease you will pay your first month’s rent. We do not require last month’s rent.
  • How old do you have to be to apply?

    Each individual applicant eighteen (18) years of age and older who will be residing in the rental property must complete a rental application.
  • Is the deposit refundable?

    Once you vacate the property we will do a thorough move-out inspection which will include pictures and detail each aspect of the property. We require receiving the property in the condition that it was given to you minus normal wear and tear. This means professionally cleaned inside and outside. A full refund deposit will depend on the condition of the property. You can read a full move-out package that details our expectations at the Tenant Services page. We need to refund all or part of the deposit within 21 days after the tenant vacates.

  • You have a property I want to rent. How do I apply?

    We require that you view the property before you can apply. After you view the property you will be given an application if requested. Fill out the application completely with verifiable phone numbers and information. Return to our office 303 Bonifacio Place, Monterey, CA, 93940 with a $30 application fee paid either by check or money order. You can also apply online by clicking on the desired property from our rental properties page and selecting “apply now”. Applying on line is the quickest most effective way of getting an application to us. Once you have submitted the online application we are immediately notified by email that an application has been submitted.
  • How do I pay rent?

    We prefer that you pay your rent online. It is free and easy to you. You can set up auto pay or pay your rent manually online on the first of the month. We also have an option where you can pay your rent in cash at any 7/11 convenience store. The cost is $3.99 per transaction up to $1,500.00. You can also bring a check or money order to our office at 303 Bonifacio Place, Monterey, CA, 93940. We have an after-hours mail slot that you can drop your rent off any time. If you prefer regular mail, our mailing address is PO Box 4018, Monterey, CA, 93942. However, if your rent arrives late through the mail system, you will be held responsible for any late fees that may arise.
  • I want to get a pet. What do I do?

    The pet policy for the property you are renting is outlined in your rental agreement. If you have any questions BEFORE you get a pet please call our office (831) 372-1464.
  • I want to move out, but my roommate wants to stay. What do I do?

    We require that you both sign a form that we have created which will acknowledge that whichever tenant is leaving will have no claims to the security deposit and that the roommate that is staying is accepting that they will be held fully responsible for the condition of the unit when it goes vacant. Deposits between roommates are settled between yourselves. We do not do partial refunds to departing tenants. If a roommate is moving in, we require that the potential roommate fills out an application and give it to us BEFORE moving in. The new tenant, once accepted, will also sign a form that we created which states that they acknowledge that they are moving into the unit under the same conditions as the original tenant. If you have any questions please call our office (831) 372-1464.
  • My lease expiration is coming and I want to move out. What do I do?

    We request that you notify us that you will be moving at the end of your lease. Once we receive that, we will send you a form that details the move out process and an option to request a pre-inspection of your unit. This option to request a pre-inspection is not mandatory; it is your choice whether to request a pre-inspection of your unit. This is your chance to point out any item that might be above normal wear and tear and for us to give you the option to remedy the issue. However, sometimes it is difficult for us to find anything that we would consider above normal wear and tear due to the unit being fully occupied.
  • How do I request maintenance for a repair?

    We have many options for you to request maintenance repairs. The quickest way is to call our office directly at (831) 372-1464. Another option is to email our office at adpropertymanager@gmail.com. Our tenants also have the option to request a repair through the tenant portal on our website. If you need assistance creating your tenant portal please call our office. If there is an after-hours emergency please call (855) 559-5525. This is a 24 hour service including weekends and holidays that will dispatch any repairs that qualify as an emergency.